Difficult People at Work

Heidrun Schüler-LubienetzkiPsychology
Difficult People at Work

Author: Heidrun Schüler-Lubienetzki

Publisher: Springer Nature

ISBN: 9783662653395

Category: Psychology

Page: 150

View: 803

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This book helps professionals deal with difficult or even dangerous colleagues, employees or superiors. Some people poison the working atmosphere, make other people ill and cost their companies a lot of money. Often the cause lies in a psychological disorder, we are then often dealing with narcissists or psychopaths, but usually the destructive behavior is not (yet) based on a psychological disorder. This book introduces a collective term for such people - it calls them "toxic people" - and helps both those affected and those responsible in companies and organizations to recognize them, to protect themselves and others from them, and to take promising action against them. In addition to information on the typical characteristics of "toxic people," their motives are explained and concrete strategies for action and examples of tried-and-tested assistance are provided. A new chapter provides vivid, exciting case studies from real-life situations. A book for managers and those affected as well as personnel developers, trainers, consultants and coaches in companies and organizations. This book is a translation of the original German 2nd edition Schwierige Menschen am Arbeitsplat by Heidrun Schüler-Lubienetzki and Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2017. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

Dealing With Difficult People At Work & At Home

Samantha ClaireFamily & Relationships
Dealing With Difficult People At Work & At Home

Author: Samantha Claire

Publisher: JNR Publishing via PublishDrive

ISBN: PKEY:6610000064663

Category: Family & Relationships

Page: 35

View: 852

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WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES? HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS Whether at work or in your personal life, conflicts are verywhere! Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one? Your feelings and attitude towards conflict are important, as well as how you speak your truth to a "difficult" person while still remaining fair. It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries! You will learn the following: INTRODUCTION WHAT ARE BOUNDARIES? KINDS OF BOUNDARIES INDICATORS OF UNHEALTHY BOUNDARIES SETTING BOUNDARIES IMPLEMENT YOUR BOUNDARIES SELF-RESPECT RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN. DON'T TAKE WITHOUT ASKING PROTECT YOUR MOST PRECIOUS RESOURCE: YOU DON'T LOSE YOURSELF IN A RELATIONSHIP IMPLEMENTING BOUNDARIES EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE. TO SET A LIMIT WITH AN UPSET PERSON SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS CONFRONTATION DO A SELF-CHECK CHOOSE YOUR BATTLES TAKE A PAUSE CLEARLY STATE THE ISSUES THAT UPSET YOU STICK TO THE FACTS MINIMIZE YOUR INTERACTIONS SEEK MEDIATION CHANGE YOUR MINDSET DON'T BE EASILY OFFENDED EXAMINE YOUR OWN BEHAVIOR BE AWARE OF HOW YOU PERCEIVE OTHERS WHEN YOU ARE THE DIFFICULT PERSON YOUR SELF-WORTH IS LOW PEOPLE LEAVE YOU OUT IF YOU ARE ALWAYS COMPLAINING YOU KEEP BLOWING UP YOU FEEL LIKE EVERYONE IS AGAINST YOU YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT RESOLVING CONFLICT THAT YOU CAUSED CONFIRM WHAT YOU REALLY WANT UNDERSTAND WHAT ACTUALLY HAPPENED HANDLE YOUR FEELINGS FIRST GET INTO THE OTHER PERSON’S SHOES MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS MAKE AMENDS WHEN YOUR HEART IS CLEAR DECIDE HOW YOU’LL MAKE UP FOR THE WRONG THAT YOU DID DETERMINE WHAT YOU’LL SAY APOLOGIZE IN PERSON PRIORITIZE THE APOLOGY MAKE IT QUICK AND SIMPLE ALLOW THE OTHER PERSON TO VENT PROVIDE RESTITUTION AVOID FUTURE MISTAKES WHAT YOU CAN CONTROL IN CONFLICT RESOLVING CONFLICT AT THE WORKPLACE WHEN TWO PEOPLE COME TO YOU FOR HELP MEDIATION. FIGHTING FAIR IN YOUR RELATIONSHIPS TEACHING CHILDREN CONFLICT RESOLUTION TEACHING STYLES MAKING GOOD BEHAVIOUR STICK WHEN TO GET HELP WHY PEOPLE MISUSE YOU YOU FEEL GUILTY ABOUT DISPUTES YOU ARE A PEOPLE PLEASER LEARNING TO BE ASSERTIVE GUIDELINES FOR BEING ASSERTIVE HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON’T BELIEVE IT GET YOUR TEAM TO FOLLOW YOUR LEAD HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE Get your copy today!

How to Deal with Difficult People at Work

Joshua StrachanBusiness & Economics
How to Deal with Difficult People at Work

Author: Joshua Strachan

Publisher: ZeroNever

ISBN:

Category: Business & Economics

Page: 120

View: 646

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There are difficult people everywhere. If you do not have them as a part of the family, you will meet them in school, at work, or in church. Though their presence is almost universal, it does not make dealing with them a common commodity. One has to consciously learn how to adjust his life to relate with them without becoming excessively damaged. A toxic workplace is not one that ends only in the office. It will follow you home and affect the way you eat, sleep, and even affect the relationship you have with your family. It causes negativity, unrest, unnecessary competition, and demands for high turnover. When the day is over, you end up dealing with sickness, the kind that should have never come. The most common result of a toxic workplace is stress and low energy that may disrupt your daily activities. At work, you may find a colleague that is manipulative, bugging, or emotionally draining. Failing to address this matter well can put you at risk of losing your job. Let this book be the help you have so sought.

How to Deal with Difficult People at Work and Home

Bob ScottBusiness & Economics
How to Deal with Difficult People at Work and Home

Author: Bob Scott

Publisher: ZeroNever

ISBN:

Category: Business & Economics

Page: 58

View: 141

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Have you ever found yourself in a situation where you had to deal with difficult people? If you have, you will understand the need for this book. And if you haven't, this book is your holy grail to ensure you handle encounters with seemingly complex people well. One may ask - who is a difficult person? A person who lacks empathy, compassion, and concern for others. A common trait they have is their sense of superiority. Communicating with people like this can be challenging because of their particular personality traits or emotional characteristics. You will inevitably encounter a person that falls into this category at some point in your life. It could be a family member, a colleague at work, a neighbor, a friend, a customer, or even the cashier at your favorite supermarket. When dealing with an unreasonable and toxic person, our natural reaction is to become frustrated and/or irritated. That, however, is a wrong approach as it tends to create tension. You must know how to handle such challenging behaviors to increase your chances of success in life and your career. Get your copy of this book and get ahead in life and your career.

How to Deal with Difficult People at Work, at Home & at Play

Irina BristowBusiness & Economics
How to Deal with Difficult People at Work, at Home & at Play

Author: Irina Bristow

Publisher: Zee Publishing

ISBN: PKEY:6610000429066

Category: Business & Economics

Page: 62

View: 905

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"The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!

Dealing with Difficult People

Roy C. LilleyInterpersonal conflict
Dealing with Difficult People

Author: Roy C. Lilley

Publisher: Kogan Page Publishers

ISBN: 0749447516

Category: Interpersonal conflict

Page: 164

View: 362

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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Working with Difficult People

Thomas NelsonBusiness & Economics
Working with Difficult People

Author: Thomas Nelson

Publisher: AMACOM

ISBN: 9780814410356

Category: Business & Economics

Page: 128

View: 511

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Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Working with Difficult People, Second Revised Edition

Amy Cooper HakimBusiness & Economics
Working with Difficult People, Second Revised Edition

Author: Amy Cooper Hakim

Publisher: Penguin

ISBN: 9780143111870

Category: Business & Economics

Page: 354

View: 209

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Working with Difficult People

Muriel SolomonBusiness & Economics
Working with Difficult People

Author: Muriel Solomon

Publisher: Penguin

ISBN: 9781101662731

Category: Business & Economics

Page: 336

View: 933

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Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

Joseph WilsonBusiness & Economics
How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

Author: Joseph Wilson

Publisher: Joseph Wilson

ISBN: 9791220859806

Category: Business & Economics

Page: 82

View: 996

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Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... • Difficult people 101: types and characteristics • How to approach difficult people • How to deal with difficult people at work • Effective strategies of dealing with difficult people • And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.