Offshoring Information Technology

Offshoring Information Technology

Author: Erran Carmel

Publisher: Cambridge University Press

ISBN: 1139444506

Category: Technology & Engineering

Page:

View: 987

The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

The Effect of Offshoring on The Information Technology Sector

The Effect of Offshoring on The Information Technology Sector

Author: Mohammed K. Yusuf

Publisher: iUniverse

ISBN: 9781450288934

Category: Technology & Engineering

Page: 68

View: 947

This book is generated from a thesis written by this author in 2009 and provides an insight into the myth that is offshore outsourcing. The Information Technology field has often been criticized for its offshore outsourcing strategy and the negative impact it has on the American Economy. This book however, will provide insight and data gathered over the last twenty years, to show the true effects of offshore outsourcing. The advantages provided by offshore outsourcing are evident through the research in this book. Are we really losing all our jobs to offshore outsourcing? The rapid deployment of call centers to Asia Pac, has many claiming that all our jobs are overseas, this book gives you an insight into how globalization has affected the Information Technology field. The results might surprise you.

Factors That Impact Software Project Success in Offshore Information Technology (IT) Companies

Factors That Impact Software Project Success in Offshore Information Technology (IT) Companies

Author: Dr. Venkata Rao Edara

Publisher: Diamond Pocket Books Pvt Ltd

ISBN: 9789352789191

Category: Computers

Page: 184

View: 925

Information technology (IT) projects are unsuccessful at a rate of 65% to 75% annually, in spite of those undertaking these projects employing the latest technologies and spending significant amount of time and money on training and educating employees. Although, many researches have been conducted on project successes in American companies, there is a lack of research analyzing the impact of various factors on software project success in offshore IT companies. The purpose of the quantitative study undertaken for the purpose of this book is to enhance the understanding the impact of various factors on software project success in offshore IT companies.

The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services

The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services

Author: T. R. Ramanathan

Publisher: Universal-Publishers

ISBN: 9781599427096

Category: Business & Economics

Page: 188

View: 671

This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.

Global Sourcing of Information Technology and Business Processes

Global Sourcing of Information Technology and Business Processes

Author: Ilan Oshri

Publisher: Springer Science & Business Media

ISBN: 9783642154164

Category: Business & Economics

Page: 279

View: 592

This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.

Strategic Information Technology Governance and Organizational Politics in Modern Business

Strategic Information Technology Governance and Organizational Politics in Modern Business

Author: Iyamu, Tiko

Publisher: IGI Global

ISBN: 9781466685253

Category: Business & Economics

Page: 327

View: 790

Individually, the fields of organizational politics and strategic information technology have soared in popularity. Studies suggest that the interaction between the two would prove beneficial to both the academic and corporate domains. This integration would serve to enable, support, and manage modern businesses. Strategic Information Technology Governance and Organizational Politics in Modern Business gives voice to fresh perspectives on the development, implementation, and practice of information systems and technology in organizations. This book is beneficial for business people, undergraduate students, postgraduate candidates, and researchers looking to gain a more in-depth understanding of the influence of socio-technical factors on ICT operations.

Information Technology in the Service Economy:

Information Technology in the Service Economy:

Author: Michael Barrett

Publisher: Springer Science & Business Media

ISBN: 9780387097671

Category: Science

Page: 378

View: 846

This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled “Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. ” The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.

Handbook of Research on Global Information Technology Management in the Digital Economy

Handbook of Research on Global Information Technology Management in the Digital Economy

Author: Raisinghani, Mahesh S.

Publisher: IGI Global

ISBN: 9781599048765

Category: Computers

Page: 588

View: 200

Includes the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning cultures, managing information technology in corporations, and global information technology systems and socioeconomic development in developing countries.

Outsourcing and Offshoring Business Services

Outsourcing and Offshoring Business Services

Author: Leslie P. Willcocks

Publisher: Springer

ISBN: 9783319526515

Category: Computers

Page: 651

View: 220

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Information Systems and Outsourcing

Information Systems and Outsourcing

Author: M. Lacity

Publisher: Springer

ISBN: 9780230594838

Category: Business & Economics

Page: 431

View: 350

A new look at nearly 20 years of theoretical and practical research on IT outsourcing. The book explores how good IT outsourcing theories shape practice and how effective IT outsourcing practices inform theory. It highlights the importance of examining theories borrowed from economics, strategy, and sociology to study IT outsourcing.

Global Information Technologies: Concepts, Methodologies, Tools, and Applications

Global Information Technologies: Concepts, Methodologies, Tools, and Applications

Author: Tan, Felix B.

Publisher: IGI Global

ISBN: 9781599049403

Category: Computers

Page: 4194

View: 108

"This collection compiles research in all areas of the global information domain. It examines culture in information systems, IT in developing countries, global e-business, and the worldwide information society, providing critical knowledge to fuel the future work of researchers, academicians and practitioners in fields such as information science, political science, international relations, sociology, and many more"--Provided by publisher.